At RideBoom, we help connect riders [passengers] with drivers in an instant without the hassle of wait or uncertainty. With our easy-to-use app, passengers get a vehicles or taxi in two quick taps, while drivers earn more money and a secure future with RideBoom. RideBoom is not a transportation company nor does it employ any drivers. At RideBoom we facilitate a range of cars for hire including limousines, luxury taxis and economy cars, AID vans, delivery cars. RideBoom App is available in Apple Store and Google Play for down load. Our App can be down loaded anywhere in the world. Passengers can become members from any part of the world. The Drivers have special incentive schemes that can earn them income for life.

If you join us to serve the passengers, you get many chances to serve al lot customers and high end corporate customers. We further encourage you to enrol as many customers as possible providing them with your driver code. This will provide you income for life regardless of whether you serve them or not. We do not charge any fees to you when you serve your own referred customers and the system is free for you to use. If you refer other drivers and operators to our RideBoom system, you will earn further incentive payments whenever those drivers serve other customers (except their own referred customer). As there is income for life, regardless of whether you drive or not, it is very advantageous for you to join us and refer as many customers and drivers to the system.
We do not take your customers away. We allow you to serve your own customers for whatever arrangement you have with them. In addition, we pay you additional incentive income whenever your customers are served by others.
Therefore, please register with us as soon as possible to reap enormous benefits.

Please check in website what documents do you require to register as a driver partner and delivery boom partner driver.

Yes, we only hire accredited, commercial licensed vehicles and drivers except RB Eco and RB delivery drivers.

The App allows for riders to make ‘Ride Later’ and ‘Ride Now’ bookings. These bookings are available to be picked up by RideBoom registered drivers depending on vehicle types requested and the driver ratings.
The App registers all your earnings and displays all information to you including pending jobs.

You need a smart phone that you can down load our App. Any iPhones or Android phones would be sufficient.

We don’t need to know about it. You can have non-RideBoom jobs. However, if you accept a RideBoom job, you should fulfil your obligation to serve the RideBoom customer as per the agreed conditions.

It will be beneficial to you if you do so as you can stop paying them for their dispatch services. We don’t charge the drivers any fixed fees. We only charge fees when RideBoom rides are allocated to you.

Our services do not have any fixed charges to Drivers. We get a percentage of customer fees for us finding you customers. This percentage is agreed with you at the time of you registering with us. We charge far less than what others are charging for these services. We also provide a lifelong incentive scheme to drivers that bring in customers and other drivers. Our incentives are not one off. They are for the rest of your life.

Please read our Terms and Conditions within the web site and App. Basically we are asking you to commit to providing safe, quality professional services to RideBoom customers. In return we provide you with a very high portion of the fare and lifelong incentive schemes for referring more customers. More customers you refer by providing them with your driver code, higher the incentive revenue you make.

You may sign up through our RideBoom App from Apple store or Google play or email your documents to us for registration.

Please send us an email via Contact Us section of our website.

You are not allowed to take any payments from Customers other than if they book car by phone or they paying by cab charge. RideBoom App will automatically deduct payments from the customer credit card.

Yes, we do have Code of Conduct requirements for drivers and riders. Please refer to our driver / rider code of conduct requirements that is available in the terms and conditions and shown separately.

You will get paid your base payments and incentive payments on a fortnightly basis, deposited into your bank account directly.

Please log out, switch off the phone and start again.

Yes, you need to get car inspect by one of our partner qualified inspection centre Except for RB Lux and RB delivery cars.

There are 3 mechanic one in west, one in north near airport and one in south east partner with rideboom please check their address at www.rideboom.com

The other Apps are only local and have very limited features. Our RideBoom App provides for the following additional features:

  • Ride Later and Ride Now bookings
  • Incorporates taxis
  • Provides a comprehensive record of all your earnings
  • Allows you to first serve your referred customers. Only if you do not accept these jobs go to a common pool.
  • Provides you an incentive scheme for your retirement income and income for rest of your life.
  • You can take time off and still earn plenty of money by other drivers serving your customers.
  • RideBoom will look after your customer’s interstate or even overseas. Whenever they travel interstate or overseas on RideBoom vehicles, you earn incentive payments.
  • We have many more such features.

Just down load RideBoom App and register and use the system. If you don’t like our system you are free not to use our system. As there are no fixed fee charges, you are free to do whatever you want.

It cost nothing to down load our App. When RideBoom finds you customers, there is a service fee payable to RideBoom. These will be provided at the time of registration. We charge significantly less than others and provide you with a very good incentive scheme that provides for the rest of your life.

No, it does not matter. As long as you are registered with us, just use our system.

It is up to you. However, it would be beneficial to do so as we will be getting you plenty of jobs and you will not have to worry about other services.

You need a smart phone. Something like an Apple or Samsung phone would do.

It is up to you. However, we would recommend you use an unlimited data download plan.

You can sign up through our app by downloading App via google play or Apple Store or send in your documents via email and we will do this for you. What’s the battery usage?

Could be high. We recommend you carry a charger in your car.

Please try by down loading RideBoom App. If you still have problems, please contact us via the Contact Us section of the website.

You need to sign up and get an e-mail address. We recommend you get a Gmail address. You need to have an email address for us to register you and communicate with you.

Please contact us via the Contact Us section of our website.

We will confirm your registration and provide you with a registration number. You can use this to log on to the system and start using our system.

Please try to use our website registration process. If not contact us via the Contact us section of our web site. We will advise you what to do.

Once you receive the driver code and log on you will start to get jobs. Keep your phone switched on always.

Our App is very simple to use. Please follow our video tutorials as to how to down load and use our App. If all else fails, ask your friends to help you

Yes, indeed. Just down load on these devises. However, it will work for one log-in only. So, you cannot use RideBoom App in two different devises at the same time

If you want to get paid, we need to have your bank details for us to credit payments. We have no other way of paying you.

we do not show destination. Once you pick up the rider and start your trip you able to see the destination. It is important that you do not cancel any job after you pick up the job unless the circumstances are beyond your control. Always communicate directly with your customer if there are any issues.

The credit cards are required for riders / customers only. Not for drivers.

RideBoom registers vehicles and drivers. The driver must nominate at the start of his day which vehicle he will use.

There are large operators signed up within our system.

Please refer to user cancellation policy in our website.

There are no fixed price options.

You will get pop up option end of each trip to enter tolls if you no use toll way just Press drop.

Please check in web site.

Yes, indeed but only RB delivery drivers and RB Eco drivers are eligible to get parcel jobs.

Whenever a customer request a ride, the request is dispatched to drivers of cars that match the request. The order of dispatch is that highest rated drivers will first get the job. If they do not accept in specified time, then it will be issued based on rating.
For Ride Now jobs, if the car type matches, and you are within range of the pick-up point you will be offered the job. All you need is accept the job and it is yours.

There is no meter to start. The ‘start trip’ button is in the App and once the customer is in the car you push the ‘start trip’ button. If the customer is late, please call the customer and make sure you do not press the start trip button unless you have his permission. You need to wait for at least 10 minutes before you can push the ‘start trip’ button. Please communicate with your customer first.

There is no provision for you to take any payments. This is all done automatically by the App when you press “End trip” button.

No, you will not get any notifications of another ‘Ride Now’ job while you are engaged in a ‘Ride Now’ job. However, you can receive notification for a ‘Ride Later’ job while being engaged in a ‘Ride Now’ job. It is up to you to accept or not the ‘Ride Later’ job.

No, you cannot cancel an accepted RideBoom job unless under very unavoidable circumstances such as flat tire, horrible traffic conditions and the like. You must contact the customer and advise him of your position. With his permission, you may cancel the job. RideBoom will endeavour to provide him with an alternate vehicle.

At the time of you accepting the job, the customer details will be provided to you. His / Her mobile number will be given to you to contact the customer. Please let the customer know of your ETA as a matter of curtsey.

RideBoom does not support any fixed price jobs.

If you find difficulties in locating the pickup point or the customer, please directly contact the customer as soon as possible. Then you can decide for alternatives.

If the customer is not at the pickup location at the pickup time, please call the customer and discuss his available time. If he is not contactable, then you need to wait for at least 10 minutes before, you can cancel the job and activate the “No Show” provision. We will charge the customer our cancelation charge and that cancelation charge will be credited to your account. The cancelation charges are shown in the cancelation terms and conditions.

If you are stuck in traffic and are not going to be able to be at the pickup point at the pickup time, please call the customer and provide him a new ETA. If this is not acceptable to the customer, please let him know you will cancel the job. Once you have cancelled the job and provide appropriate reasons, we will endeavour to find the customer alternate car. The customer will not be charged any cancellation fee.

You need to tap om arrived and waiting button to alert through our RideBoom system to the customer. It would be advisable for you to call the customer or send him a text message to say you have arrived. You must wait 10 minutes before you could press ‘Trip Start’ button or ‘No Show’ cancellation.

There are no fixed price jobs in our system. It does not matter what the route taken is as the customer will pay calculated using our fare calculator which accounts for time, distance and other factors. Longer route will cost the customer more.

If you cannot find the customer at the pickup location at the pickup time, please call the customer and discuss his available time. If he is not contactable, then you need to wait for at least 10 minutes before, you can cancel the job and activate the “No Show” provision. We will charge the customer our cancelation charge and that cancelation charge will be credited to your account. The cancelation charges are shown in the cancelation terms and conditions.

You need to manage the situation tactfully. If there are violations of the law, then you are entitled to notify the police. Any damages caused by the customer must be dealt between you and the customer.

You need to ask your passenger to pay for the clean-up cost and the repair costs of the damage. He is obliged to pay for the damages and clean-up costs legally. notify the police or send us email.

For a ‘Ride Now’ job you have 20 seconds. For ‘Ride Later’ you have more time. Please refer to driver terms and conditions.

Yes. If the customer wants to give you a tip they may do so. The customer giving you tips is a sign of your excellent service to them. We very much encourage you continue such services to your customers.

You can use make call or text only through app just tap on call or text icon.

You will be paid directly to your nominated account directly. These earnings include GST. It is the Driver responsibility to pay the GST to relevant tax authorities.

Please send us an email via Contact Us section of our website. We will assist as appropriate.

Yes, we do. We have a great incentive program which will provide you lifelong income even after you stop driving.

Please down load the App again and try. Alternatively, try to register through our web site. If all else fails, contact us via ‘Contact Us’ section of the web site.

You can amend the entries by logging in and changing information.

This information is available in your App dashboard area.

You can amend the entries by logging in and changing information.

You need to contact us to update this information.

You can amend the entries by logging in and changing information.

Yes, they are. We only use this information to directly transfer your earnings to your account

There may be many reasons for this including your poor ratings. We will endeavour to provide as many jobs as possible to all drivers. However, highest rated drivers can get more jobs from our system. Therefore, you must provide customers best service to earn high ratings. Please do not cancel any accepted jobs. These will adversely affect your ratings.

Please reboot the mobile phone. It should start working.

The payments are deducted automatically. All you need to reboot and just press the “End trip” button.

If you are not satisfied with our service, you have the option to discontinue using our App. However, please send us a feedback via our ‘Contact Us ‘section in our web site. We will try to meet your expectations.

Just down load the App again. You can log-in using your already issued log-in details.

Yes, we welcome taxi drivers to join our system. You can join our system provided you drive luxury taxi.
We are not registering normal cabs now. Please register via our web site or by down loading our App in App store or Google play. However, you need to down load the App in your smart phone to use our service and obtain jobs.

In your bank account except cab charge payment or cash payment.

Yes, you are entitled to get such jobs. However, this could happen only if you are within radius of the customer request point for Ride Now booking case. For the Ride, Later case on request of the customer, we may allocate the job to the taxis.

Yes, you can get incentive payments, if your referred customers use RideBoom hire cars and not Taxis. As we do not collect any fees other than a fixed booking fee, we are unable to pay any incentive payments to taxi drivers.

No. drivers do not get any parking fee reimbursement from RideBoom.

yes, drivers able to enter at the end of each trip the tolls amount, enter tolls only if you use toll way.

Yes, you do. Please refer to cancellation fees in the Driver section. Generally, the cancellation fee reimburse to you is AUD 10.00 regardless of whether it is a Ride Later or Ride Now booking.

At RideBoom, we help connect riders [passengers] with drivers in an instant without the hassle of wait or uncertainty for your ride or any delivery. With our easy-to-use app, passengers or customers get a vehicle or Premium Taxis in two quick taps, while drivers earn more money and a secure future with RideBoom. RideBoom is not a transportation company nor does it employ any drivers. At RideBoom we facilitate a range of cars for hire and delivery including limousines, luxury Premium Taxis and economy cars. The hire prices are very affordable for the luxury they provide. RideBoom App is available in Apple Store and Google Play for down load. Our App can be down loaded anywhere in the world. Passengers can become members from any part of the world.

If you had to choose some of the best reasons to use RideBoom they would be:

  • We are an 100% Australian owned company, doing business in Australia.
  • RideBoom is fast, smart and easy to use:
    1. Find a car nearest to you in a few taps and watch it come and pick you or your delivery parcel or special need wheel chair accessible van.
    2. Our cars can be tracked on your mobile phone.
  • RideBoom provides two types of booking services, ‘Ride Now’ and ‘Ride later’:
    1. ‘Ride Now’ booking is if you are ready to travel now
    2. ‘Ride Later’ (advanced bookings) are for you to travel any time half hrs to 7 days in advance.
  • Very affordable prices for Ride and delivery:
    1. During peak demand times we are cheaper than all our competitors and provide the best service. Please pre-book our services or use ‘Ride Now’ service.
    2. We do not hold our customers to ransom when they need a vehicle the most. Please pre-book your rides and we will send you a car. We do not charge surge pricing during peak demand times, regardless of whatever the situation may be.
    3. We have uniform pricing and no surge pricing.
    4. The car comes to you right at your doorstep to pick up you and delivery.
    5. Vehicles RideBoom dispatches are high quality, clean and safe vehicles. All our system registered vehicles undergo compulsory annual checks.
    1. Value for money most inexpensive way to use for pickup and drops delivery.
    2. You can use delivery boom cars to pick up food, parcels, documents, parts and deliver to your door steps. we are cheapest and you can find delivery driver any time of the day.
  • Hassle-free payment only if you book car on app:
    1. As you’ve pre-registered your card, all payments and transactions are done in-App except cab charge payment.
    2. No need for you to carry cash or fretting over tips.
    3. We email you a receipt so no more hanging on to scraps of paper either.
    1. Special Facilities for electric wheel chairs and luggage and specific Number of persons, luggage requirements.
    2. Going out for party or function you can book our AID cars can carry 8 passengers.
    3. If you go for functions, any sporting events, or even night out drinking, just pre-book our service and we will ensure a suitable vehicle is picking you up and return you to your destination safety.

For general enquiries, please first check in at our Help Desk. If you can’t find the answer you’re looking for, maybe want to report an issue, or just feel like sharing with us a great experience you’ve had with RideBoom, drop us a line using our Contact Form in our Contact Us section of our web site www.rideboom.com  and our Client Services team will get back to you in 48 hours.

We take the security of your personal information very seriously. It is stored securely via certificated encrypting systems and we will follow the RideBoom published privacy policy which is available in our Website. The driver can’t see your mobile number when he or you contact him or her we use hidden number secure system.

We also use PCI compliant service payment provider who meets all safety regulations according to the Payment Card Industry Data Security Standard (PCI DSS) to store your credit card information. And if you think that sounds all official and very secure, that’s because it is.

The app is free to download, there are no hidden charges.
There is a fare estimator in the App. This provides an estimate of the fare before you make booking. However, actual fare may vary depending on road traffic conditions, delays and the like, which cannot be estimated beforehand. The fares are very affordable.
We don’t have surge pricing and we At RideBoom, we help connect riders [passengers] with drivers in an instant without the hassle of wait or uncertainty for your ride or any delivery. With our easy-to-use app, passengers or customers get a vehicle or Premium Taxis in two quick taps, while drivers earn more money and a secure future with RideBoom. RideBoom is not a transportation company nor does it employ any drivers. At RideBoom we facilitate a range of cars for hire and delivery including limousines, luxury Premium Taxis and economy cars. The hire prices are very affordable for the luxury they provide. RideBoom App is available in Apple Store and Google Play for down load. Our App can be down loaded anywhere in the world. Passengers can become members from any part of the world.do not charge extra during high peak demand times. We always provide fair fares to our customers. We provide the most inexpensive rides during the peak period compared to others.
Our drivers will wait 10 minutes for free when they arrive at the pickup location and advise you of their arrival using the ‘Arrival Alert’ system. You need to keep you mobile phone switched on to receive this notification. However, you may directly contact the Driver and make mutually suitable time arrangements if you so desire. The Driver’s mobile number will be sent to you with the booking conformation.

We are always on the lookout for enthusiastic and passion driven people to join our ever-expanding team. For all our current openings take a look at our Careers page.

Yes, you can pay by cab charge in rideboom car but cash is only if you make booking by phone call.

  • The RideBoom App can be down loaded from Apple Store [IOS version] or Google Play [Android]. Just go to these stores and type ‘Rideboom’ and down load.
  • Alternatively, you may down load our App via our website.
  • Yes, it is free to down load. So are all future revisions.

The payments are only by credit cards nominated during registering with us. You don’t need to carry any cards as payments will be deducted automatically. If your debit card is used as a credit card, then it can be used during the registration process.

You can pay by cab charge card only if you select pay by cab charge at the time of booking the driver perform the transaction of your card.

The minimum charge is different for each car service you have to look in our website.

Yes indeed. You can use the App to book cars on ‘Ride Later’ (advance booking). Alternatively, you can use ‘Ride Now’ booking if you are ready to travel immediately via our mobile App.

You can we are going to provide this service for short time only. RideBoom App (both Ride Now booking and Ride later)

Yes, you can. It will be best if you ask your friend to register with RideBoom to avoid any booking confusions.

Yes your driver will wait a maximum period of 10 minutes from the time he arrive at the pick-up location. The waiting time charges will start after 5 min He will alert you as soon as he arrives at the pick-up location. Please communicate with the driver via the mobile phone if you are going to get late. We would have sent you his mobile phone at the time of booking confirmation.

It is very easy. You may book the car by registering as a rider and use our App for Ride Now booking (if you are ready to go now) or Ride Later (Ride Later), if you want to travel any time in advance of 2 hours to 7 days. Advance bookings also can be made via our web site. Our services are available for only registered users.

Yes indeed. We have a wide choice of cars to select from. You can request a Premium Taxis and we can provide one if available through RideBoom.

No there is no need for tipping the driver. However, due to his / her exceptional services you wish to tip, you may do so. The amount is entirely up to you. However, we would recommend that you limit your tips to no more than 20% of the actual fare. You can pay him cash or by card (if he can accept cards).

Yes we can deal with this change in location request by requesting you to cancel your booking and rebook if your relocation is significantly far away from your booked pick-up location. If you cancel, then cancellation charges may apply. Please refer to our cancellation policy and charges.
Alternatively, you may contact your driver and speak to him and he may agree to pick you up at an alternate location.

Yes you can contact your driver by the contact details provided by RideBoom at the time of your ride confirmation. You may call him directly and discuss if you need any variations. Our drivers are very compliant and more than likely will oblige any reasonable requests you may have.

Yes, we can cater for special requirements when you make Advance Bookings wheel chair transport and many luggage.

No problems. Please call your driver on his mobile phone number we have provided to you. If he is getting late, he will let you know straight away. We have requested all our drivers to make contact with customers in the event that they have issues, delays etc. to keep the customers at all times.

There are no payments to be made to the Driver unless you make your booking by phone or selecting the option pay by cab charge. On completion of the trip, the driver will invoke trip completion on his phone and the fare will be automatically deducted from your nominated credit card that you nominated during the registration process.

Please log out of the RideBoom system and log-in again. If this does not work please let us know via e-mail stated in our Contact Us section

It is up to you to decide what number of stars you would give. Best service attracts 5 stars and poor service one star. If you have a problem with the driver and you have given poor rating, please let us know why you have done so. We will endeavour to rectify the issue and ensure as soon as possible. Please use our Contact Us section.

You would have been notified you of your car and driver details when we confirmed your booking.

Yes of course. Please check the cancellation terms and conditions in our web site.

Please read our cancellation policy and terms and conditions. The cancellation charges are different for ‘Ride Now’ bookings and Ride Later.

The car will wait up to 10 minutes from your nominated pick-up time or up to 10 minutes from the time the driver has arrived at your pick-up location (which ever comes later). The Driver will wait until this time and start the trip in the App. If you are going to be late, please contact the Driver and let him know. This will avoid your trip being started without you or cancelled because you did not turn up on time.

You are liable to pay for rectification of the damage or clean up-bill and must pay the Driver. For Example if you vomit in the car after a night out, you will be required to pay for the clean-up of the car. If you also cause damage to the car due to your fault, you have to pay the driver to repair the car.

Yes, you are liable to pay as you are the hirer of the car.

Easy. Just log into your account and change the details

Please contact your accountant to clarify this. We do not provide any advice on your personal circumstances.

Please contact us via our Contact Us section. We will address as soon as possible.

There is no need to tip our drivers. You want to tip drivers, then please do so directly with the driver. RideBoom system has no provision for accepting tips to pay to drivers.

Please do spread the word through social media, provide your comments to us via Contact Us section, and just ask your friends and family to register for RideBoom services.

Yes you can. This is available in your area.

Yes, you can change this by logging into your area and change the information.

Yes, you can change this by logging into your area and change the information.

Yes, you can change this by logging into your area and change the information.

Yes, you can change this by logging into your area and change the information.

We cannot do much about this. You need to ensure that the vehicle that we advised you is the vehicle that you should travel. Please confirm with the driver whether it is the correct ride. It is possible that the driver might be the correct person, but the vehicle may be different because the driver had to change the vehicle due to some other reason. Please communicate with your driver.

Due to heavy demand or your requirement for specific vehicle, we may not be able to fulfil your request. If you try other vehicle type including Premium Taxis, we would be able to find a suitable ride for you. Please check other vehicle types available in our system if your choice is not available.

Please refer to our cancellation policy. If we have made an error, your claim is in accordance with the agreed cancellation policy, we will refund any dues to you as soon as possible.

This may be possible due to traffic conditions and other circumstances beyond the driver control. Please call your driver and discuss options with him.

There are no meters in RideBoom assignee vehicles. The RideBoom fare is within the App itself. The driver cannot start the trip until you have boarded the vehicle. However, if you are late more than 10 minutes and have not communicated with the driver prior, then the driver may commence the journey without you. If there are any issues, please take it up with the Driver. If you are unable to resolve the issue directly with Driver, please reach out to us via the Contact Us section

Please ensure that you have communicated with your Driver. Please read our cancellation policy and ‘No show’ policy. Any issues, please communicate with us via Contact Us section

Our fare structure is provided in the App. Please also read the Terms and Conditions in which we provide more information on fares. Please Contact Us via Contact Us section if you have further queries.

Your journeys are listed within your area in the App. Please reconcile accordingly.

Please contact the Driver and get him to return or check. We cannot take responsibility for this.

Unfortunately, we cannot.

Yes of course. You will incur additional charges as we do not provide fixed fee service.

Please rate him accordingly. Also please send us an e-mail and we will investigate. Please contact us via Contact Us section.

Please re-down load the App and try again. It should work.

Please send us a message via our Contact Us section. We will investigate and perhaps reset your password and advise you.

You can be logged on only on one device at any one time. Please log off from other device.

Please re-log in and try again. As long as your log on credential is correct, this issue should not arise. Please contact us via Contact Us section.

Please log off and log on again the mobile phone and then try to log on to the RideBoom App.

Ride Later is same as advance booking, Pre-booking. This is a service we provide so that you could book ahead of time and have the peace of mind that vehicle will arrive when you really need the vehicle. You can only advance book 2 hours to 7 days prior to your pick up time. Please do not forget to read our cancellation policy before you pre-book.

You just select ‘Ride Later’ in your app or in the website, nominate time and place of pick-up and any special requirements

You can pre-book any time between 2 hours and 7 days prior to the pick-up time.

Yes.

No there are no booking fees.

Our fare estimator provides an estimate of the fare. We do not have fixed fare service.

No there are no set fare provision within our App currently.

Yes

No there are no booking fees.

Our fare estimator provides an estimate of the fare. We do not have fixed fare service.

No there are no set fare provision within our App currently.

yes, you can pay by cash only if you book car by call to one of our partner service providers.

Yes, you can choose your Vehicle type. If we cannot find a suitable vehicle, we will give you the option to change the vehicle type so that we are able to serve you.

Yes of course.

Yes, you can select our AID VAN car type. Our drivers will help you to board and un-board the vehicle.

Yes of course. You can pre-book as many vehicles you need. However, all notifications will be issued to you. It may be wise for them to register with RideBoom directly. Multiple bookings are not available in Ride Now booking case.

As soon as the RideBoom system finds a driver that has accepted your booking, our system will provide you with Driver contact details. You may immediately contact your driver.

Yes, you can change your journey. You will need to cancel and book again. Please read our cancellation policy before you make a cancellation.

Please always contact driver and check his expected time of arrival at least ½ hour before the pick-up time. You are not obliged to start the journey any earlier than your nominated pick-up time. The driver will not start the journey before the pick-up time.

Please always contact driver and check his expected time of arrival at least ½ hour before the pick-up time. This will give you enough time to cancel the journey and re-book another vehicle.

It’s easy, just press ‘Cancel’. Please read the cancellation terms and conditions before you do so.

Yes. Please read our cancellation policy and terms and conditions.

Yes indeed. We are the only company in the world that allows you to make ‘Ride Later’ from anywhere in the world to obtain services in cities where we are present. At the time of making the booking, you can select the city, and local time for pickup. We will ensure our professional driver will be there to pick you up and take you to your destination. The payment for the ride is automatically deducted from your credit card. You do not need to worry about finding Premium Taxis at the airport.

We’re so glad you’re interested in talking and want write about Ride Boom. please email press@rideboom.com for explicit approval.

DO NOT:

  • Use the RideBoom or DeliveryBoom brand for press purposes or other marketing channels in a way that implies partnership, sponsorship, or endorsement without explicit approval
  • Combine any part of the RideBoom or DeliveryBoom brand with your name, marks, or generic terms
  • Use trademarks, names, domain names, logos, or other content that imitates or could be confused with RideBoom or DeliveryBoom
  • Use any icons, images, or trademarks to represent RideBoom or DeliveryBoom other than the assets in the resource centre.
  • Modify RideBoom or DeliveryBoom brand assets by changing color or design.
  • Assert rights over the RideBoom or DeliveryBoom brand whether by trademark registration, domain name registration, or anything else
  • Feature RideBoom or DeliveryBoom on materials associated with pornography, adult and sexual merchandise, tobacco, drug paraphernalia, illegal activities, or other materials that violate the DeliveryBoom Terms and restricted item list below:
    1. People or animals of any size
    2. Illegal items
    3. Dangerous items (weapons, explosives, flammable, etc.)
    4. Stolen goods
    5. Drug Paraphernalia
    6. Any items for which you do not have permission to send

Delivery Boom partners will deliver any item that an average person can carry easy. Delivery Boom drivers can deliver items up to 22 KG. However, you may NOT send for delivery:

  • People or animals of any size
  • Alcohol (or any other goods that require identification)
  • Illegal items
  • Dangerous items (weapons, explosives, flammable, etc.)
  • Stolen goods
  • Any items for which you do not have permission to send

Delivery Boom drivers reserve the right to refuse delivery of any item.

our delivery Boom partner driver will follow the instructions and address that you provide and deliver accordingly. He will make a contact with recipient of delivery once he out there. If you request extra steps like a change in drop off, confirmation or a return trip, you just let the delivery Boom driver know. The item will be delivered directly to the intended recipient or left with a doorman.

Track on App. All of our Delivery Boom partner drivers undergo a comprehensive background check and ongoing quality checks through our ratings system. We also provide real time tracking so you always know where your delivery Boom is and the estimate time of arrival. You also have the ability to contact driver. If you have any questions or concerns, you can always contact our support team at Delivery Boom@rideboom.com.

The timing is varying on every delivery order. Once you enter the recipient’s address, you’ll see an estimated time and cost of delivery.

Once you enter the pickup and drop off address you able to see the estimate price before you make a booking. You can see our delivery rates in our website under Delivery boom you will be surprised with the lowest cost we are going to provide our customers.

Delivery Boom is currently available in Melbourne or in another words its available in every place where you can find Delivery Boom driver but soon we going to launch elsewhere.

Track on App …. Just like Rideboom connects you with partner driver car to take a ride, Delivery Boom connects you with a partner delivery driver to make a delivery. Your delivery Boom driver will arrive at the Tap of a button, ready to pick up your items and deliver them wherever they need to go.